I used to work at the largest domain registrar in the world and having been there for over 5 years I’ve seen the company grow ten fold. Through this explosive growth, I learned a lot about growing a small company fast through great customer service and successful management of people/processes/products.
I’m still learning but now I learn through running my own company with constantly changing dynamics and as a service to others, I’ve started a blog to inspire and help those who also want to do their own thing.
My mind races when it comes to starting businesses or getting consumers online.
Things that interest me:
* End-to-end customer experience advocacy.
* Data mining for customer behavior research.
* Online community forum dynamics
- getting those not interested in participating online - interested.
- allowing the “smarties” to offer their knowledge to the “not so smarties”
- content saturation and the resulting attrition of users